The policy hinges on the status of the client’s project.

If company has not initiated any work on the client’s project, the client is eligible for a full refund of the amount they paid.

This means that if, for any reason, the project has not been kicked off, whether it’s due to client request or other circumstances, the client will receive a 100% refund of the amount they paid.

On the other hand, if your company has started working on the client’s project, either by allocating resources, beginning development, or incurring expenses related to the project, the refund policy changes.

If the project has already been initiated in any way, a refund will not be initiated if the client decides to back out for any reason.

The policy is designed to address different stages of project engagement. If work hasn’t started, it’s generally easier to refund the full amount since no significant resources have been allocated. However, once the project is in motion, company incurs costs and dedicates resources that cannot be fully recovered if the client decides to cancel.

It’s essential to clearly communicate this refund policy to clients before they engage in a project. This transparency helps set expectations and avoids misunderstandings later on.

While the policy outlines the general approach, there might be exceptional cases where refunds are considered even after project initiation. These cases could be related to force majeure events, ethical considerations, or other extraordinary circumstances.

Even if a refund is not initiated, maintaining a good relationship with the client is important. You might consider alternative solutions such as offering future discounts or credits as a goodwill gesture.