At Kreative Hive, we take the privacy and security of our clients’ personal information very seriously. We collect only the essential and necessary information needed to process your order, and we never share any of your information with any individuals outside our company without your consent.

We collect clients’ information via email, phone, contact us, and order form, and we protect it according to our privacy policy. Clients’ information is never disclosed, shared, or sold to any third-party services.

Initially, we require personal information such as your name, company name, billing address, email address, secondary email, phone and fax numbers, order details, and place of residence, some of which are optional. Additionally, we need information in the creative brief to start working on your order. We may also collect information about your opinions, complaints, appreciation, and comments about our product.

Technical information such as your IP address, browser version, operating system, and the date and time when you visit is collected and recorded. We may use Google Analytics or similar tools or services to collect this data.

The information we collect helps us understand exactly what product you need and what special features you require, and the billing information is necessary for the payment process. We use email addresses to communicate about order status, comments and opinions, and delivery of the finalized product. Additionally, we may send emails regarding website updates, promotional offers, the launch of a new product/service, and the latest industry news. This information also helps us improve our marketing strategies and compile records of the most selling products.

To ensure the best privacy practices for payments, we offer acceptance from multiple payment options. The payment processor used by our clients to input their billing information uses Secure Sockets Layer (SSL), indicated in the domain as “https://”. We assure you that there are no privacy issues during the payment process.

We take confidentiality very seriously and ensure the safety and security of our clients’ personal information. Your personal information is treated as confidential and is saved in a secure location accessible only by designated members. We reassure you that your personal information will never be released to any third party in any circumstances unless you allow or we are required to do so by law.

We may amend our privacy policy for more strict security concerns if needed. However, we will declare all amendments related to personal information security concerns with a prior notice of the effective date of amended or updated privacy policies.

Our top priority is to avoid information disclosure. However, information may be disclosed if we are required to abide by country law for judicial proceedings, court orders, or any other legal procedures.

If you have any confusion or concerns regarding our privacy policies, please contact us via our contact form.