Terms & Conditions
The terms and conditions for Kreative Hive, a marketing and development agency, are as follows:
1.1 – By engaging Kreative Hive’s services, you agree to the terms and conditions outlined herein.
1.2 – Kreative Hive will provide marketing and development services as per the agreement made with the client.
1.3 – Any communication and feedback must be professional, respectful and timely.
2.1 – Kreative Hive acknowledges that all intellectual property rights relating to any content created by us for the client, including but not limited to, branding, designs, logos, text, and images belong to the client.
2.2 – The client retains all intellectual property rights of the final product delivered by Kreative Hive.
2.3 – The client agrees not to use any content produced by Kreative Hive for any other project or commercial use outside the scope of the agreed-upon services.
3.1 – All information disclosed by the client to Kreative Hive is considered confidential and will not be shared with third parties without the client’s consent.
3.2 – Kreative Hive agrees to maintain confidentiality and take reasonable measures to prevent unauthorized access to confidential information.
4.1 – Kreative Hive will not be held responsible for any losses or damages that may arise from the use of our services.
4.2 – Kreative Hive is not liable for any loss of data, revenue, or profits that may result from the use of our services.
4.3 – Kreative Hive will not be held responsible for any delays, errors, or issues caused by third-party service providers.
4.4 – The client is solely responsible for the accuracy and legality of any information provided to Kreative Hive.
5.1 – Either party may terminate the agreement by giving written notice to the other party.
5.2 – Upon termination, the client will be responsible for any fees incurred up until the date of termination.
5.3 – Kreative Hive reserves the right to terminate the agreement if the client violates any of the terms and conditions outlined herein.
6.1 – Kreative Hive charges fees for its services as agreed upon with the client.
6.2 – The client must pay all fees in full before work commences.
6.3 – Failure to pay the agreed-upon fees may result in termination of services.
6.4 – All fees are non-refundable.
7.1 – This agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Kreative Hive operates.
7.2 – Any disputes arising from this agreement shall be resolved through arbitration in accordance with the rules of the jurisdiction in which Kreative Hive operates.
8.1 – Kreative Hive reserves the right to amend these terms and conditions at any time.
8.2 – Any amendments will be communicated to the client in writing.
8.3 – The client agrees to be bound by the terms and conditions as amended from time to time.
9.1 – This agreement constitutes the entire understanding between the parties and supersedes all prior agreements, negotiations, and understandings, whether written or oral.
9.2 – Any changes to this agreement must be made in writing and signed by both parties.
By engaging Kreative Hive’s services, you agree to these terms and conditions.
Welcome to Kreative Hive! We are excited to partner with you and want to make sure you have all the information you need for a successful collaboration. Please take a moment to read through the details below.
Client Portal (app.kreativehive.ca) – This is where you will complete your onboarding questionnaire, communicate with your account manager, receive deliverables, manage your subscription, and add services.
Scheduling Platform (app.kreativehive.ca) – This is where you can connect your social media channels for posting. Once your posts are approved, we will schedule them here and provide detailed analytics. We will send you your content for review, you can provide feedback, make edits, or approve the content.
Service Delivery:
At Kreative Hive, we strive to deliver high-quality services within a reasonable time frame. Our goal is to have all deliverables ready within 5 business days after you’ve submitted the onboarding questionnaire, unless we are missing information. We aim to have revisions ready within 1-2 business days.
To ensure faster response times and better support, we offer written communication through our dashboard, live chat, or email. We do not provide phone support due to our low-cost, high-volume nature.
If you need to cancel your subscription, please provide at least 10 days’ notice before the next billing date by messaging your account manager inside the dashboard, live chat, or by emailing info@kreativehive.ca.
We do not offer refunds as our team dedicates time and effort to creating bespoke content for our clients. You are paying us for time and work performed. Our work is not contingent upon any form of marketing results.
Our talented team is capable of creating fantastic content for you. If you are unsatisfied with the first deliverable, it may be due to unclear briefing and communication. We’re happy to revise based on feedback, so please maintain open communication, provide clear direction, and treat us like an in-house team member to achieve desired results.
Once we send you the deliverables, we expect timely feedback or approval. Failure to provide feedback or approval may result in time-sensitive posts becoming outdated. If we don’t receive feedback or approval by the time your next month’s charge arrives, we will still create the next month of content, so that we keep delivering what you’re paying for. If it’s been more than 30 days since we sent you the posts for approval, you will no longer be able to make any revision requests for that batch.
We won’t post content that you haven’t approved. We also can’t post approved content until at least one social media channel is added to our Scheduling Platform. Please monitor your accounts to ensure posts are being published successfully and inform us if they fail to publish.
If you are unable to connect your social media channels to the platform successfully, it does not warrant a refund, as you are paying us to create the actual content and posts for you. If connection issues cannot be resolved, you can download the posts and manually post them on your own. Our posting and scheduling is a free, value-add service. We will do our best to resolve any technical issues within our control.
We believe in respectful communication and will not tolerate client behavior that is rude, impolite, or disrespectful. Clients who exhibit such behavior will be cancelled immediately without warning.
Our service delivery begins as soon as you have signed up and completed the questionnaire. If you sign up but then don’t complete the onboarding questionnaire, it does not warrant a refund.